Returns and Refunds

We want you to love your Mary Grace pieces and enjoy them at your table for years to come. If something isn't right, here's how we'll take care of you.

Returns

We accept returns within 14 days of delivery. Items must be unused, complete, and in their original packaging. Tile sets must be returned sealed and unopened. Once the shrink-wrap on a tile set has been opened, it can no longer be returned unless it arrived damaged or defective.

Bundles and collections must be returned as a whole; we're unable to accept partial returns of a bundle.

Return shipping is the responsibility of the buyer, and original shipping charges are not refunded. We recommend a trackable shipping method, as we cannot issue a refund for returns lost in transit.

Damaged or Defective Items

If your order arrives damaged or with a production defect, please email us within 7 days of delivery with your order number and clear photos of the item and the packaging it arrived in. We will send a replacement or issue a complete refund, including shipping, at no cost to you.

Please note that our tiles are printed and finished partly by hand, so small variations in color, placement, and finish are a natural part of each set and are not considered defects.

Holiday Returns

Orders placed between November 15 and December 24 may be returned through January 5, following all return guidelines above, so your gifts have plenty of time to find their new home.

Pre-Orders

Pre-order items show an estimated ship date on the product page. Pre-orders may be cancelled for a complete refund within 24 hours of purchase. After that, pre-orders are final, with one exception: if your order has not shipped within 14 days of the estimated ship date, you may cancel for a complete refund.

Cancellations

We work quickly to get orders out the door, so we cannot guarantee a cancellation once an order is placed. If you need to cancel, email us right away and we will do our best. If your order has already shipped, our standard return policy applies.

Final Sale Items

The following cannot be returned: personalized or customized items, items marked "Final Sale," and gift cards. Discount codes cannot be applied after an order has been placed.

How to Start a Return

1. Email shopmarygraceco@gmail.com with your order number and reason for return.

2. We'll reply within 1 to 2 business days with return instructions and the return address.

3. Pack your items carefully and ship them with tracking.

4. Once your return arrives and is inspected, your refund will be issued to your original form of payment within 5 business days.

Returns that do not meet this policy will be sent back to the buyer.

For questions about returns, exchanges, or refunds, please contact:

shopmarygraceco@gmail.com

Questions? Email shopmarygraceco@gmail.com.