Frequently Asked Questions

In-stock orders are typically processed and shipped within 3 business days, unless the product page gives a different time. Every product page shows its own ship time or ship date.

Shipping options and costs are calculated at checkout based on your order and delivery location.

Yes. Once your order ships, you will receive an email with tracking information.

Email us as soon as possible at shopmarygraceco@gmail.com. We are happy to make the change if your order has not yet been processed for shipment.

Each piece keeps its own ship date, and your cart shows when each part of the order ships. Email us with your order number if you have a question about your shipment.

Pre-order pieces show an estimated ship date on the product page, in your cart and in your order confirmation.

Pre-orders may be cancelled for a complete refund within 24 hours of purchase. After that they are final, unless your order has not shipped within 14 days of the estimated ship date, in which case you may cancel for a complete refund.

We accept returns within 14 days of delivery. Items must be unused, complete and in their original packaging. Tile sets must be returned sealed and unopened.

Bundles and collections are returned as a whole. We are unable to accept partial returns of a bundle.

Personalized or customized items, items marked Final Sale and gift cards cannot be returned.

Orders placed between November 15 and December 24 may be returned through January 5, following the return guidelines.

Email us within 7 days of delivery with your order number and clear photos of the item and the packaging it arrived in. We will send a replacement or issue a complete refund, including shipping.

Our standard-size Heritage tiles are 31.5mm tall, the classic size for American Mahjong racks. Our Heritage 40mm tiles are oversized, easier to see and comfortable to handle, and also suit Hong Kong-style play with or without racks.

Our white scalloped and handwoven rattan racks fit standard and oversized tiles up to 1.8 inches, so every tile set in our shop fits both.

Our tiles are printed and finished partly by hand, so small variations in color, placement and finish are a natural part of each set.

Add the initials on the product page before you add the item to your cart. The tile case takes up to 3 navy block letters and the Navy Striped Tile Bag takes up to 2 gold block letters. Personalized items are made to order.

Shops, clubs, teachers and event organizers can ask about wholesale or bulk orders through our contact page.

Yes. Our Events and Printables shop has custom matchboxes, can coolers, menus and signage. Use the contact page for anything you do not see.